VoIP
VoIP is in essence a term to describe the transmission of telephone calls over the internet as opposed to traditional PSTN. This is accomplished by converting the analogue signal into a digitalised version, transmitting this through the internet connection, and reversing this process at the receiver’s end.VoIP solutions can be either standalone or, more appropriately for most existing businesses, they can be integrated with existing ISDN or PSTN telephone systems.
By integrating in this way, you can benefit from the flexibility and cost savings associated with VoIP with the convenience of retaining an existing switchboard and telephones.
Cost Savings
When compared to the costs of standard telephone calls, VoIP solutions offer significant savings. For example using VoIP, calls to UK landlines can be as low as 25% of the cost of BT’s standard calls. Further savings are available for international calls, with VoIP calls often costing around 10% as much as standard landline rates.For multi-site operations, free calls can be made using VoIP .
Flexibility
A VoIP telephone system gives significant flexibility to re-route calls, provides telephony links when out of the office, offers an easily-changeable switchboard system, and provides features such as voicemail which enable messages to be emailed. There is no need for additional wiring unlike standard PBXs requiring additional extensions.Other VoIP Advantages
Improved Functionality
Depending on the type of telephone system in place, VoIP offers improved features such as:- Auto attendant (i.e. dial 1 for sales, 2 for accounts, etc.)
- Voicemail (messages can be emailed).
- Improved call control and extension management.
- Integration with Outlook or CRM packages with click-to-dial.
