Network Support and Computer Maintenance
Akita Systems has a range of service levels to suit your business needs, offering value, technical excellence and outstanding service.
Support Services
Akita’s Technical Support Services provide comprehensive hardware and software support, such as hardware and software implementation and installation; operational support; maintenance of your operating system beyond its’ initial warranty and even beyond the official end-of-service date.
Remote Support
Telephone Support - Customers have unlimited access to technical assistance via the telephone. All calls are logged and dealt with by Microsoft Certified Engineers who utilise our helpdesk system to manage incidents, identify any problem history, and quickly resolve the problem to minimise business interruption.
Remote Access Support - 90% of solutions to technical problems can be delivered by Remote Access support, thereby saving our customers unnecessary on-site support costs. A secure connection is setup between our offices and your premises to facilitate this service and our engineers dial-on to your server to resolve any issues with the minimum of downtime and inconvenience.
Hardware Support
We offer a full hardware support service. If you have responsibility for computer hardware at your premises, you will need to give some thought to its maintenance or repair, sooner or later. Akita Systems has the remedy.
Our maintenance contracts are easy to set up, with no restriction on the quantity of equipment held, they include parts and labour, and we offer fantastic rates that make them even more attractive.
A Proactive Approach
By taking a pro-active approach to supporting our customers networks, we can work to prevent potential problems occurring by:
- Using monitoring software which will alert us to potential problems
- Advising on how to get the best from available hardware and software
- Ensuring software patches are applied regularly
- Ensuring anti-virus and where necessary anti-spyware and anti-spam software is in place and up to date
- On-site checkups where we can discuss any IT queries
Our monitoring service will pro-actively check that your systems are up. Issues can then often be resolved before our clients are even aware. This prevents problems before they affect users increasing your productivity as there is a lower chance of user disruption.
A multitude of services can be monitored including:
- Microsoft Exchange
- Terminal Services
- SQL Server
- Active Directory
- CPU usage function Performance counter
- Directory size function
- Disk drive function
- Disk space function
- File existence function
- File size function
- POP3 Email
- Web Server
Guaranteed Response
Before commencing support contracts, we consult with you to ascertain the exact level of service and response your business needs.
By undertaking this exercise, we are able to put together a Service Level Agreement which provides you with a guarantee of the response times which Akita has committed to.
If you would like to speak to any of our existing clients to ascertain how good our levels of service are, please contact us today and we will put you in touch with a client with a similar level of IT infrastructure.
