MANAGED IT SERVICES
By taking a proactive approach to supporting our customers networks, we can work to prevent potential problems occurring through:
- Using monitoring software which will alert us to potential problems.
- Advising on how to get the best from available hardware and software.
- Ensuring software patches are applied regularly.
- Ensuring anti-virus and where necessary anti-spyware and anti-spam software is in place and up to date.
- On-site checkups where we can discuss any IT queries.
Our monitoring service will proactively check that your systems are up. Issues can then often be resolved before our clients are even aware. This prevents problems before they affect users increasing your productivity as there is a lower chance of user disruption.
By being proactive, we will ensure that your system uptime is maximised. By having a greater involvement with your network, we can improve performance as well as minimising security risks, etc.
A multitude of services can be monitored including:
More specifically, these can be broken down into standard monthly reports which provide you with the sort of reports which previously only enterprise-level IT systems were able to generate.
PUPs (Potentially Unwanted Programs such as MSN, file sharing software, any non-business software)
Anti-virus Software (Updates and Version)
Anti-malware Software (anti-spy / anti-phishing / anti-trojan)
Disk Space, Processor Type, PCI Cards, Approximate age of machine, Printers, Misc network hardware details
Wide area connection details, Local, WAN and gateway IP addresses, DNS, WINS, DHCP, and MAC address
Inventory of internal and external network links, Password policy & ISP details
- Microsoft Exchange
- Terminal Services
- SQL Server
- Active Directory
- Directory size function
- CPU usage function
- Disk drive function
- Disk space function
- File existence function
- File size function
- POP3 Email
- Web Server
More specifically, these can be broken down into standard monthly reports which provide you with the sort of reports which previously only enterprise-level IT systems were able to generate.
Software Audit includes:
Operating System version (Service Pack Level & optional hotfix level), other installed software, Licences, version number, paths and descriptionsPUPs (Potentially Unwanted Programs such as MSN, file sharing software, any non-business software)
Anti-virus Software (Updates and Version)
Anti-malware Software (anti-spy / anti-phishing / anti-trojan)
Hardware Audit includes:
Manufacturer and model, Service Tag or other manufacturer identificationDisk Space, Processor Type, PCI Cards, Approximate age of machine, Printers, Misc network hardware details
Network Infrastructure Audit includes:
Switches, ports in use and available, router information including firmware / OS versionWide area connection details, Local, WAN and gateway IP addresses, DNS, WINS, DHCP, and MAC address
Inventory of internal and external network links, Password policy & ISP details
