IT SUPPORT
Akita Systems has a range of IT support and network maintenance services to suit your business needs and budget.These offer best value, technical excellence and outstanding IT service and response.
Guaranteed Response
Before commencing support contracts, we consult with you to ascertain the exact level of service and response your business needs. By undertaking this exercise, we are able to put together a Service Level Agreement with provides you with a guarantee of the responses times which Akita has committed to.Flexibility
We offer completely flexible packages to fit in with your exact requirements. Whether you simply require the peace of mind of knowing that Akita Systems will resolves any computer issues if and when they arise, or should you require regular on-site time, you can be sure that our standards of IT support and IT service will take any headaches away.Remote Support
- Telephone Support - Customers have unlimited access to technical assistance via the telephone. All calls are logged and dealt with by Microsoft Certified Engineers who utilise our helpdesk system to manage incidents, review any historical problems, and quickly resolve the problem to minimise business interruption.
- Remote Access Support - 90% of solutions to technical problems can be delivered by Remote Access support, thereby saving our customers unnecessary on-site support costs. A secure connection is set up between our offices and your premises to facilitate this service and our engineers remotely connect to your server to resolve any issues with the minimum of downtime and inconvenience.
Hardware Support
- We offer a full hardware support service. If you have responsibility for computer hardware at your premises, you will need to give some thought to its maintenance, repair, or replacement, sooner or later.
- Akita Systems has the remedy – by monitoring hardware performance and carrying out health-checks we can extend the life of your hardware, giving you better value for money.
