IT MANAGER SUPPORT
Our IT Manager support package is designed for organisations where an increased level of support is required.This will typically take the form of a contracted service with guaranteed service levels and agreed response times.
With an IT Manager level of IT support, you can concentrate on running your business safe in the knowledge that any issues will be quickly and effectively dealt with.
Proactive Support
We at Akita Systems provide a highly proactive remote support solution with reporting and detailed reporting to match your requirements.When we take on a new client, we provide full documentation which provide an incredibly useful tool to help planning the future developments of the system.
For more information on our managed services, please click here.
Remote Support
- Well over 90% of solutions to technical problems can be delivered by Remote Access support, thereby reducing unnecessary on-site support costs and saving considerable time.
- A secure connection is set up between our offices and your premises to facilitate this service and our engineers connect to your server or individual computer to resolve any issues with the minimum of downtime and inconvenience.
On-site Support
- Occasionally when network issues cannot be resolved remotely, it will be necessary for one of our engineers to attend site to fix the problem.
- We offer an extremely prompt and proactive service with response times to fit in with your requirements which are agreed at the start of the agreement.
- Critical applications or machines will be viewed as requiring more urgent attention and typically these will fall under a 1 or 2 hour on-site response time.
- Where issues are less pressing but still require an on-site presence, the appropriate course of action will be agreed with the client in order that any downtime or inconvenience is kept to an absolute minimum.
